Thank you for choosing to open your shop on ShopDekho.pk under a paid package. We are committed to helping you gain visibility and attract customers to your business. However, to ensure a fair and balanced approach, we have outlined our refund policy below.

• Refund Eligibility Timeline
  Upon activating your paid package on ShopDekho.pk, we require a minimum engagement period of 6 months before considering refund requests. During this period, our team will work diligently to promote your shop and drive customer interest to maximize your shop’s visibility.
• Conditions for Refund Requests After 6 Months
  After 6 months, if you believe that ShopDekho.pk has not provided sufficient value for your shop, you may apply for a refund. Please note the following conditions:
  – Performance Evaluation: Refund eligibility is based on your shop’s performance metrics, which are accessible through your dashboard analytics.
  – Minimum Customer Requirement: If we have successfully directed 1,000 customers to your shop on ShopDekho.pk within 6 months, then you will no longer be eligible for a refund. This metric confirms that our platform has generated significant engagement with potential customers for your business.
• Why We Require a 6-Month Engagement Period
  Promoting a shop and achieving substantial customer engagement takes time. The 6-month engagement period allows us to implement and optimize marketing efforts tailored to your shop’s needs, helping us ensure that you get the most value from our platform. We recommend giving our platform adequate time to work on generating results for your business during this period.
• Refund Request Process
  If you meet the refund eligibility criteria after 6 months, you can submit a request by following these steps:
  – Submit a Request: Visit our support page, select ‘Refund Request,’ and complete the provided form with relevant details.
  – Review Period: Our team will review your request based on your dashboard analytics and engagement metrics to confirm eligibility.
     – Response Time: You will receive a decision within 14 business days, and if approved, the refund will be processed to your original payment method within 30 business days.
• Non-Refundable Situations
  Certain situations make a shop non-refundable, as follows:
  – Insufficient Engagement Period: Refunds will not be issued within the initial 6-month engagement period, as per our policy.
  – Met Engagement Threshold: If 1,000 or more unique customers have interacted with your shop through our platform during the initial 6 months, the shop is deemed successful and will not be eligible for a refund.
     – User-Initiated Cancellations: If you choose to deactivate or remove your shop before the 6 months, you will not qualify for a refund.
• Refundable Amount
  For approved refund requests, we will refund the full amount paid for the package, as per our single-payment policy. There are no partial refunds, as we aim to deliver the full value of our service for the entire period.
• Contact Us
  If you have questions or need further clarification regarding our refund policy, please reach out to our customer support team through the “Contact Us” page.